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Sr Sales Manager, Japan, based Tokyo

IT&T& AI

Sr/ Sales Manager, Enterprise Sales (Direct High-Touch IC role), Japan



Key Accountabilities

  • Execute  the Company’s sales strategies and achieve established sales quota in the assigned market by bringing new business opportunities in the market, identifying business opportunities through territory management, target account prospecting and profiling and conducting new prospect      appointments.

  • Evaluate the customer’s requirements and provide a suitable sales solution

  • Provide effective sales presentations/product demonstrations to prospective customer management, including hosting Company site visits if necessary

  • Prepare appropriate sales order paperwork to ensure purchase order reflects appropriate configuration/ solution for customer. Manages the order      process through established internal acceptance procedures to ensure sign-off by Sales, Production and Installation Depts

  • Maintain effective relationships with established customers by monitoring installed      systems and developing strategies to maximize revenue opportunities      through expansions and upgrades and additional systems

  • Provide the sales management team with accurate and timely reporting of activities  including weekly and monthly sales forecasts, the status of the sales pipeline and results of prospecting activities

  • Provide routine updates to the Company’s sales database with account activity and status

  • Maintain a thorough on-going knowledge of all CX/CE software solutions, as well as industry trends

  • Provide ad hoc reports and performs assigned projects as needed

  • Act in accordance with the Information Security Policy and Information Management Policy and Privacy Policy

Requirements

People Specification

  • Direct sales experience within the enterprise software industry, selling complex software solutions to Enterprise/Commercial and/or strategic key customers in your area.

  • Demonstrate a proven track record of sales success with high dollar value technology      products/solutions

  • Bachelor’s degree in business or technology or the equivalent

  • Able  to prospect and identify business opportunities, conduct needs analysis and present and close solutions sales to targeted accounts

  • Have thorough knowledge of sales strategies and processes, with a working      knowledge of telephony systems and products preferable.

  • Professional presentation and communication skills, both written and verbal in Japanese      and English are required with the ability to penetrate and establish  relationships with customer’s senior level executives

  • Must  possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint.

You may have developed your strong sales experience from these potential companies:

  • ERP Software/Solution vendors : Orange, SAP, Oracle, JD Edwards, etc.

  • CX/CE/Contact  Center solutions vendors :  Avaya, Genesys, Aspect , Zendesk, Nice, Interactive Intelligence etc.

  • CRM  Software vendors : Oracle (Rightnow, Siebel, People Soft), SAP (Business  Objects), Salesforce, Pegasystems

  • Consulting Companies: Accenture, Abeam, Bering Point, E&Y etc.

  • Solution Integrators: CTC Japan, IBM, MKI Japan, Toshiba, Mitsubishi, Unisys, etc.

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Some of their interesting CX/CE solutions included (Please note that I might only state less than 5% of the features of what their software applications can do)

  1. One of the features of their OpenCCaaS Software can support traditional Contact Center/Call Center solutions (Can be running on Cloud or normal on-site premises installation). Integrated with Cisco/Avaya Call  Center system to help an Enterprise to manage their Call Center more efficiently. One example is to assign appropriate number of Human Call-Agents to handle the incoming and outgoing calls in the Call Center      (obviously, you will not hire 1000 or put 500 human agents in the Call      Center all 24 hours, right?)

  2. Its Voice-of-Customer Analytics (VoCA) software application (which is integrated with  standard Cisco/Avaya contact center systems) can continuously "listen, analyze, and act" on the ongoing situation between customers and call  agents, and take appropriate action when something happens.

  3. Intelligent Chatting Agent (the Chatbox usually appeared at the bottom right-hand  corner of the webpage of a big company, banks/insurance/Telco, and it asks if you have anything you like to know about its company or product).

  4. Conversational-AI (similar  to the Chatbox stated above, but can also appear in Phone      Apps/Webpage/Messaging Platform – You can ask the Chatbox using normal  human slang/language like you are talking to a real humam)

  5. Cloud based CRM software – some of the latest Cloud-CRM may also include API  support to link with other Messaging Platform such as WhatsApp, iMessage,  Facebook, Instagram, etc.

  6. Intelligent-AI agent integrated with Omni-Messaging Platform which supports iMessage, Facebook, WhatsApp, IG, Google Messaging, normal SMS and Email.

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Sales & Marketing

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